03 Two-Way Communication


At the end of this module students will be able to:

  • understand the importance of two-way communication.
  • learn how to express one’s thoughts and feelings through the use of “I-Statements.”
  •  learn that they can be in control of their lives by engaging in assertive behavior.


Strong communication skills are the most important quality of a leader. If a leader cannot communicate with his/her followers, how can he/she be an effective leader? Communication is the major means used to accomplish a task. Fortunately, we all have been practicing the skill of communication since the day we were born. We have learned how to talk, how to listen, how to read, and how to write. Leaders have polished these skills through constant practice. Furthermore, today we have a new way of communicating -telecommunicating. This includes everything from phone calls, email, the Internet, faxes, and video conferencing. Being familiar with this type of information technology is essential for a leader of the 21st Century.


  • The Webster's New World Dictionary defines communication as: "The act of transmitting: giving or exchanging of information, signals, or messages by talk, gestures, writing, etc.”  Brainstorm with your fellow Aspirantes on the different forms of communication (ex: writing). Take notes.
  • The purpose of this activity is to show the importance of understanding, respecting and accepting others as they are.
  • Define what active listening is and why it is important in the communication process as presented in  the Handout Active Listening.
  • In one-way communication, only one person talks and does not allow the other person to ask questions or offer opinions.

Two way Communication:

This video is a communication demo that teaches about two-way communication. In the first part of the video we see a man who is not listening to his subordinate and speaks only in a one-way direction.  After minute 3.12, a communication professional interferes to advise him on how to communicate more effectively.  During the first part of this activity play only up to minute 3.12.3

  • While watching the video describe the flaws of communication. Provide specific alternatives to make the communication more effective. What could he do differently?   Discuss with your fellow Aspirantes your answers.
  • Ask each group to provide their answers.
  • Play the second part of the video and provide suggestions match the professional suggestions in the video.